Privacy Policy

Last updated: 16 September 2026

Dawakom ("the app", "we", "us") is a medication-management app for patients and their caregivers, built by an independent two-person team. This policy explains what information the app handles and how. The app is currently in beta testing.

⚕️ Important medical disclaimer

Dawakom is NOT a medical device and does NOT provide medical advice, diagnosis, or treatment. It helps you record your medications, set reminders, and read general, AI-generated information about medicines.

• The information shown in the app (including AI-generated medicine explanations and "alternatives") is for general guidance only and may be incomplete or wrong.
• Always consult your doctor or pharmacist before starting, stopping, changing, or replacing any medication.
• Do not rely on the app's AI for any medical decision. In an emergency, contact your local emergency services.

1. Who we are

Dawakom is developed by two individuals (not a registered company) as an early product. You can reach us at support@dawakom.net for any privacy question or to request deletion of your data.

2. What information we collect

You provide this when you create an account and use the app:

• Account / identity: your national ID number, name, phone number, and (optionally) email address.
• Health information you enter or scan: your medications, dosages, reminder schedules, whether you took/missed a dose, and any notes you add.
• Photos you take of a medicine, prescription, or label — see §4.
• Caregiver links: if you connect with a family member or caregiver, we store that relationship so the right person can help manage medications.
• Feedback you choose to send us (your answers + your name/phone/email).
• Notification records: a device token so we can send you notifications, plus the in-app notification list (requests, medication changes, reminders).
• Change history: who added, edited, or deleted a medicine and when — shown to you and to your linked caregivers.
• AI explanations you choose to save to your "saved medicines" library.
• Security records: the internet (IP) address and device/browser identifier of sign-in and account events, kept to detect abuse.

We do not sell your data, and we do not use it for advertising.

3. How we use it

Only to run the service: store and show your medication list, send you and your chosen caregivers medication reminders and alerts, let linked caregivers help manage medications, and improve the app from feedback.

4. Photos and artificial intelligence

When you take or upload a photo of a medicine or prescription, the whole photo is sent to Google's Gemini AI service to read the text and suggest the medicine name and dosage.

This means anything visible in the photo is sent too — including your name, your ID number, your doctor's name, or a diagnosis, if they are printed on the prescription. We do not blur or remove them first, and we cannot detect them reliably enough to promise that we would.

💡 If you would rather not share those details, cover or crop them before you take the photo. The app only needs the medicine name and the dose to be readable.

When the app instead asks the AI to explain a medicine or suggest alternatives, it sends only the medicine name, its dose and, when we already know it, its active ingredient — as text — no photo, no name, no ID number, and no medical history.

We do not keep your photos. On the storage we control, the image is kept only briefly while you review the result and is automatically deleted once you confirm or cancel, and an automatic hourly clean-up removes anything older than 24 hours. Only the text extracted from the image (e.g., the medicine name and dose you confirm) is saved to your medication list.

Google's copy is governed separately. The 24-hour deletion above covers our own storage, not Google's processing. Under the paid Gemini API terms, Google does not use your photo to train its models and does not show it to human reviewers, but it may keep limited logs for a limited time for abuse monitoring under its own policies — a copy we cannot delete on your behalf.

Technical logs. Our server keeps short technical logs for a limited time to diagnose problems. Each request is recorded with your internet (IP) address and the address of the request (which can contain internal record codes); some records also include internal account and record codes — random codes, not your name. They can also include medicine names, short fragments of the AI's text output, and error messages and technical details from the services we use (such as our AI, notification and database providers), but never the photo itself. We are working to reduce what these logs contain.

We do not currently store uploaded medical reports or PDF files.

5. Who we share data with (service providers)

We use trusted providers to operate the app. They process data on our behalf:

• Supabase — secure database and account hosting.
• Railway — application server hosting.
• Google (Gemini AI) — reads medicine photos and generates medicine information (see §4).
• Google Sheets — stores feedback you submit, so we can read it.
• Expo push service (which uses Google's Firebase Cloud Messaging on Android and Apple's push service on iOS) — delivers push notifications. Notification text is kept generic and does not contain medical details.

We may disclose information if required by law.

6. How we protect your data

• Your national ID is encrypted in our database.
• Data is transmitted over encrypted (HTTPS) connections.
• Access to your medical data is restricted to you and the caregivers you explicitly approve, enforced by database-level access rules.
• Messages our server sends to your phone are generic. Dose reminders are created on your own phone and show the medicine's name (or the alternative name you set) so you know what to take; on a caregiver's phone they also show the patient's name. If you prefer, hide notification content on your lock screen in your phone's settings.

No system is perfectly secure, but we take reasonable measures to protect your information.

7. How long we keep it & your choices

• We keep your account and medication data until you ask us to delete it.
• To delete your account and data, open "My Profile" in the app, then "Edit Profile", then "Delete Account" at the bottom of the page. We then remove your profile and the medical data linked to it from our active database (security records keep the event but lose the link to your profile). You can also email support@dawakom.net and we will do it for you. Two things stay outside this deletion: feedback you already sent (copied to our Google Sheet — email us and we will remove it) and Google's own processing copy of photos (see §4).
• You can disconnect a caregiver link at any time inside the app.

8. Children

Dawakom is intended for adults (patients and caregivers). It is not directed at children.

9. Changes to this policy

We may update this policy as the app develops. We will update the "Last updated" date above; significant changes will be communicated in the app where practical.

10. Contact

Questions or requests: support@dawakom.net.

11. Terms of use

By creating an account or using Dawakom you agree to these terms. They are written in plain language on purpose.

• What Dawakom is. A tool to record medicines, set reminders, and read general, AI-generated information. It is not a medical device, not a pharmacy, and not a substitute for a doctor or pharmacist.
• Beta. The app is in testing. Features may change, break, or be removed, and reminders may occasionally fail (for example if the phone's battery settings stop the app). Do not rely on the app as your only reminder for a critical medicine.
• Your responsibility. You confirm every medicine, dose, and schedule yourself. Anything the AI reads from a photo or writes about a medicine may be wrong. Check it with your doctor or pharmacist before acting on it.
• Who may use it. Adults only. If you manage medicines for someone else, you confirm that they agreed to it (in the app they accept your link request from their own device), and you must not scan or enter another person's prescription without their permission.
• Your account. One account per national ID. Give true information, keep your password private, and tell us at support@dawakom.net if you think someone else used your account.
• Acceptable use. Do not try to access other people's data, overload or reverse-engineer the service, or use it for anything unlawful. We may suspend or delete accounts that do.
• Availability and changes. We may change, pause, or stop the service, or these terms, at any time. We will update the date at the top and tell you in the app about important changes where practical.
• No warranty, limited liability. The service is provided "as is". To the extent the law allows, we are not liable for harm caused by relying on the app, including a missed dose, a wrong reading, or a service outage.
• Apple devices. If you installed the app from the App Store or TestFlight, Apple's standard Licensed Application End User License Agreement also applies.
• Contact. support@dawakom.net.